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FAQ
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Frequently Asked Questions
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Betting on LottoStar
How do I bet on LottoStar?

Betting on LottoStar is super easy, all you need to do is Register an account, deposit funds into your LottoStar account, predict your lucky numbers on the game of your choice and place your bets. A more detailed guide can be found on our How to Play page.

How can I pay for my bets?

A player must make a deposit into their LottoStar wallet, and then use their play credits to pay for bets placed. You can purchase play credits on the Deposit page. We offer a variety of payment methods for Credit/Debit cards, EFT, Direct Deposit and alternative payment methods. Details of this can be found on our Payment Options page.

What are the cut-off times for bets?

Bets can be placed right up until the cut-off time, which is exactly one hour before the official draw, subject to T&C's.

Why do the total payouts on LottoStar differ to the jackpots of the international games?

By betting on LottoStar, you are not participating in the official international lottery, you are placing a fixed-odds bet on the outcome or result of a lottery with a licensed bookmaker. As a licensed Bookmaker, LottoStar determines the payouts and paytables of each game, which means we can offer never before seen payouts in South Africa.

How do I register and bet with USSD?

To register and bet with USSD, DIAL *120*7711# and follow the prompts.

Game FAQ
Major Lotteries

LottoStar offers you the opportunity to bet on the results of a number of the most famous lottery games in the world, such as the USA Powerball, EuroMillions, Oz Lotto, SuperEnaLotto, Mega Millions, and Africa Millions. The Bitcoin Millions gives players the opportunity to win the Rand value of the number of Bitcoins won at the time of placing the bet. All major lottery games take place at different times, so please take a look at their individual game pages before placing a bet. To find a specific game’s play page, please click on your chosen game on the LottoStar Homepage.

Kino

There are four KINO games you can bet on, namely: KINO 15, KINO 14, KINO 12, and KINO 10. KINO draws take place EVERY 5 minutes, EVERY day, and you could win up to a total guaranteed payout of R9,000,000 by betting on our KINO games.

Instant Play Games

Our Instant Play games result every 2 seconds, and gives you the opportunity to win up to R10,000,000. These games result from the ZamLottery, and do not use betslips or emails, instead, money will be deducted directly from players’ credits once they click on “Bet.” Players may select between 1 (one) and 100 (one hundred) auto bet draws. The stake is determined by whether a Player boosts their bet and is deducted directly from a Player’s play credits.

Win a Dream

LottoStar’s Win a Dream games afford players the chance to win a number of unique prizes along with cash, such as bikes, cars and a dream holiday. For example, the Ferrari game has a max payout of R6.5 million. If you win the total payout, your account will be loaded with the R6.5 million. If the Ferrari you choose is R3 million, then we will give you the car and R3.5 Million in cash.

Therefore, you have the option of getting the prize and the cash, or just the cash, on these Win a Dream games.

Kwikies

Kwikies consist of 9 games and are drawn every 2 seconds. All games offer a top tier payout of R1.5 MILLION. To win the maximum payout, you are required to match the 3 numbers in all 3 sets.

We offer different price increments, and you get a discount when you purchase over 50 bets at a time.

Winning
Do winnings get taxed?

Current South African legislation states that a professional gambler must pay taxes on any income from gambling. Non-professional gamblers, do not have to declare or pay withholding tax on winnings because the income is considered a hobby and a fortuitous income.

How do I convert my winnings into play credits?

To convert any of your unclaimed winnings into Play Credits, use this link: https://lottostar.co.za/accounts/ then click on CLAIM WINNINGS and follow prompts.

Bonuses
What is a Double Jackpot?

A Double Jackpot Bonus is when the top tier payout of the particular lottery chosen will be doubled, you will have the opportunity to bet the same amount but will stand to win double the normal top tier amount should you predict all the numbers correctly.

What is a deposit bonus?

A deposit bonus works on an earn as you bet basis. You are awarded a % bonus that is applied to your account once you accept the promotion and make a deposit. If you deposit R1000 at a deposit bonus of 10% you are entitled to R100 in promotional credits. You must place a bet or bets up to the value of the amount deposited in order to receive the full R100. The earned funds will be awarded to you as promo credits.

What is a bet x get y promotion?

This is a promotion whereby if you place a particular bet you are awarded a free bet on a particular game, as per the offer. For example: bet 1 get 1 free on a game means that, when you place a bet on the specified game that is part of the promotion, you will receive a free bet as a voucher.

What is the difference between a voucher, promo credits, and freebies?

Vouchers: A Free Bet that gets allocated to a player if they participate in a Bet X get Y promotion. Vouchers are game specific and can only be spent once a player has a R0,00 play credit balance. Vouchers expire after 30 days and cannot be withdrawn.

Promo Credits: A form of free credit that a player gets when they participate in a Deposit Bonus. This can be used on any game. Promo credits can only be spent once a player has a R0,00 play credit and no available vouchers for the chosen game. Promo Credits expire after 30 days and cannot be withdrawn.

Freebies: Freebies are earned through a Bet X get Y promotion. Freebies are game specific and can be used immediately. Freebies expire after 30 days and cannot be withdrawn.

Account Management
What are Play Credits?

Funds deposited into your account are converted to Play Credits, these credits can be used to place your bets. Your Play Credit balance is always available for you to withdraw.

What are the benefits of Play Credits?

Play credits are a quick and easy way to keep funds in your account and avoid the payment process each time you place a bet.

Help! I've forgotten my password!

We all forget things from time to time. Luckily you can easily reset your password by selecting the "Forgotten your password?" option from the login screen. You will be required to enter your registered email address, to which instructions on how to reset your password will be sent. Follow the link provided, and create your new password. Simple as that!

How do I withdraw my winnings?

You can only withdraw play credits. If you have unclaimed winnings, you must convert these to play credits and then withdraw via FNB eWallet, ABSA Cashsend, or EFT. All withdrawals over R25 000 and those requested at LottoStar’s discretion will be required to submit FICA documentation and subsequently, have these approved. Withdrawals are processed Monday to Friday and exclude Public Holidays.

How do I update my password?

To update your password, please select "My Account" from the dashboard, at the top right of the screen. Under the accounts tab, select change "Update Password". Enter your new password, and click submit. Remember to use your new password the next time you log in.

How do I change my email address?

To change your email address, please select "My Account" from the dashboard, at the top right of the screen. Under the accounts tab, select "Update Email". Enter your new email address, and click submit. Remember to use your new email address the next time you log in.

Why was my account suspended?

It's likely that your account was suspended because we were unable to validate the ID number you entered during registration; or we detected suspicious or fraudulent activity on your account. Please check your email to see if we’ve notified you as to why, or contact our call centre to find out.

Player Protection
I think I may have a gambling problem?

Should you feel that you may have a gambling problem, please view the responsible gambling page which can be found here: https://lottostar.co.za/responsible-gambling/ for more information.

Payment
What are LottoStar's refund and cancellation policies?

Please view our terms and conditions for more information on LottoStar's refund and cancellation policies.

How do I make a deposit?

Simply head over to the deposit page where you can choose the amount you would like to deposit. Choose from our list of deposit options, such as: EFT, Credit Card, Direct Deposit, and more.

Are my payment details secure?

Your payment details are absolutely safe. We protect your data from access of third parties by using the latest encoders comparable to international banking safety standards. We work to protect the security of your information during all transmissions by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

Technical
Why has my transaction failed?

In the event of an error from our server, please wait a few minutes before resubmitting your order while our technicians correct the problem. Should you still experience problems, please contact support for assistance.

Why have I not received my bet slips?

Upon paying for your bets placed, you will automatically be emailed your bet slips. Should you not receive these via email, please confirm your email address is correct. You can resend your bet slips in your account history page. If you're still not receiving your bet slips, please contact support. Please note that all 2 second games do not send bet slips.

Mobile and Tablet
Can I place bets on my phone/tablet?

Yes you can! LottoStar uses a responsive design. When entering the site, the layout will change according to which device you are using to view the site. With LottoStar you can bet anywhere, anytime!

Our Latest News
Latest news around the world

How to take part in this year’s Big September Competitions

How To Take Part In This Year’S Big September Competitions

Posted by Vicky-Leandra Barnard | win big | Competition | Big September

If you have not heard about Big September yet, you must be living under a rock. But since we at LottoStar are a caring bunch, here is all the information you need to understand how to enter the Big September competitions and what exactly it entails.

LottoStar Big September Competitions

Kfm Big September

Kfm Big September

Image Source

First up, we have the Kfm Big September. LottoStar has teamed up with the Cape’s favourite radio station to give away up to R6 MILLION over a three-week period.

Every day, 4 times a day, R100,000 will be up for grabs from the 11th until the 29th of September.

How to win this Big September

  1. Follow this link: http://www.kfm.co.za/competitions/kfm-lottostar-big-september  
  2. Register
  3. Answer an easy LottoStar question
  4. Listen to Kfm 94.5 weekdays, between 6am and 7pm and wait to see if you get a call. If you do, you win a guaranteed R5000!

How to Increase your prize amount

However, there is even more you could win if you have placed a bet on LottoStar in the month of September. If you have placed a bet in September, you stand a chance to choose a numbered lottery ball between 1 and 49 LIVE on-air after you get a call from Kfm and win that R5000. Each numbered lottery ball has a cash value ranging from R500 to R100 000, which could be yours, but only if you are a registered LottoStar player who bet in September.

Pretty simple right? Just make sure to follow those steps to the T!

947 Big September

R1 Million grand prize

947 Big September

LottoStar teamed up with 947 to offer up to R1 MILLION to a lucky listener. Here are the steps you should follow if you want to be that lucky listener.

How to win 947 Big September

  1. Go to: http://ow.ly/WEje30eTwVt
  2. Choose your 7 lucky numbers
  3. Enter your details
  4. Accept T’s & C’s
  5. Submit your prediction

Keep in mind, you need to be a registered LottoStar player who has played at least once in September in order to win R1 MILLION. Unregistered winners qualify to win R500,000, which is still a considerable amount, but who doesn’t want R1 MILLION?

Follow all the steps above to win big, and register on LottoStar to win even bigger! How luck can you get?

Big September Bursary Competition

LottoStar Bursary

Lastly, we have the 947 Big September Bursary competition, where LottoStar is giving away 4 bursaries to the value of R250,000!

How to win 1 of these bursaries

  1. Go to: http://ow.ly/rWKP30f5wPc
  2. Fill in the form explaining why you, or someone you know, deserves a bursary, and how you would go about paying it forward if you won.
  3. Submit

This September is set to be a big one this year, so use the information we gave you above to make this a winning month for you.


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Africa Millions
Jackpot: R 1,609,000,000.0
1
2
Number of entries per draw
Cost
R 
UK Lottery Plus
Jackpot: R 1,082,000,000.0
1
2
Number of entries per draw
Cost
R 
OZ Monday
Jackpot: R 771,000,000.0
1
  • R 771 mil
  • R 1.5 bil
2
Number of entries per draw
3
Weeks
Weekday Selection
Cost
R 
OZ Lotto
Jackpot: R 536,000,000.0
1
2
Number of entries per draw
Cost
R 
Mega Millions
Jackpot: R 192,000,000.0
1
  • R 192 mil
  • R 384 mil
2
Number of entries per draw
Cost
R 
SuperenaLotto
Jackpot: R 20,000,000.0
1
2
Number of entries per draw
Cost
R 
USA Powerball
Jackpot: R 151,000,000.0
1
  • R 151 mil
  • R 302 mil
2
Number of entries per draw
Cost
R 
EuroMillions
Jackpot: R 25,000,000.0
1
  • R 25 mil
  • R 50 mil
  • R 75 mil
  • R 150 mil
  • R 225 mil
2
Number of entries per draw
3
Weeks
Weekday Selection
Cost
R 
Spanish Daily
Jackpot: R 219,000,000.0
1
2
Number of entries per draw
Cost
R 
Oz Powerball
Jackpot: R 50,000,000.0
1
  • R 50 mil
  • R 100 mil
  • R 200 mil
2
Number of entries per draw
3
Weeks
Weekday Selection
Cost
R 
OZ Saturday
Jackpot: R 192,000,000.0
1
2
Number of entries per draw
Cost
R 
Set for Life Lotto
Jackpot: R 157,000,000.0
1
2
Number of entries per draw
Cost
R 
EuroJackpot
Jackpot: R 120,000,000.0
1
2
Number of entries per draw
Cost
R 
OZ Wednesday
Jackpot: R 100,000,000.0
1
2
Number of entries per draw
Cost
R 
Kino 10
Jackpot: R 30,000.0
1
  • R 1
  • R10
  • R30
  • R50
  • R100
2
Number of entries per draw
3
Draws
Cost
R 
Kino 12
Jackpot: R 150,000.0
1
  • R 1
  • R 5
  • R 10
  • R 20
  • R 30
2
Number of entries per draw
3
Draws
Cost
R 
Kino 14
Jackpot: R 200,000.0
1
  • R 1
  • R15
  • R25
  • R35
2
Number of entries per draw
3
Draws
Cost
R 
Kino 15
Jackpot: R 200,000.0
1
  • R 1
  • R10
  • R30
  • R45
2
Number of entries per draw
3
Draws
Cost
R 

LottoStar (Pty) Ltd Reg no. 2007/011071/07 (Licence Number 9-2-1-00087). Licensed and regulated by the Mpumalanga Economic Regulator. No persons under the age of 18 are permitted to gamble. National Responsible Gambling Programme 0800 006 008. All events are fixed-odds betting games.

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