Frequently Asked Questions

Frequently Asked Questions

How can we help you?

  • Slotteries
  • Betting on LottoStar
  • Reel Rush
  • Live Games
  • Lotteries
  • Quick Games
  • Winning
  • Bonuses
  • Account Management
  • Player Protection
  • Payment
  • Technical
  • Mobile and Tablet
  • Star Rewards
  • Theme Preferences
  • What are Slotteries?
  • How much can I win on Slotteries?
  • When can I place bets on LottoStar’s Slotteries?
  • What is LottoStar?
  • Is online betting legal?
  • Can I win on LottoStar?
  • How can I pay for my bets?
  • How do I bet on LottoStar?
  • What are the cut-off times for bets?
  • How much has LottoStar paid out?
  • Is LottoStar legal?
  • LottoStar Corporate Social Responsibility (CSR)
  • Is it legal to play online?
  • Contact LottoStar
  • LottoStar hours
  • Register on LottoStar
  • Deposit on LottoStar
  • What are Reel Rush Games?
  • What times do the Reel Rush games draw?
  • How much can I win on the Reel Rush Games?
  • What’s the minimum bet amount on Reel Rush Games?
  • What’s the maximum bet amount on Reel Rush Games?
  • All Games
  • Evolution Lobby
  • First Person Lobby
  • Ezugi Lobby
  • What are Lotteries?
  • What are Quick Games?
  • How do I know if I won on Lottostar?
  • Do winnings get taxed?
  • How can I withdraw my money on LottoStar?
  • What is a deposit bonus?
  • What is a bet x get y promotion?
  • What is the difference between a voucher, promo credits, and freebies?
  • How do I delete my LottoStar account?
  • What are Play Credits?
  • What are the benefits of Play Credits?
  • Help! I've forgotten my password!
  • How do I withdraw my winnings?
  • How do I update my password?
  • How do I change my email address?
  • Why was my account suspended?
  • I think I may have a gambling problem?
  • What payment methods does LottoStar accept?
  • Are my banking details secure on LottoStar?
  • What are LottoStar's refund and cancellation policies?
  • How do I make a deposit?
  • Can I deposit with a voucher on LottoStar?
  • How to purchase a LottoStar Voucher using Nedbank’s Money App, Online Banking and Avo
  • Why has my transaction failed?
  • Why have I not received my bet slips?
  • Can I place bets on my phone/tablet?
  • How do I earn and claim my Star Rewards?
  • How do I activate my Star Rewards?
  • Will my Star Rewards expire?
  • Is there a limit to how many Star Rewards I can activate at any given time?
  • Where can I see how many Star Rewards I have?
  • When do I receive my Star Rewards?
  • Do I get to withdraw my Star Rewards?
  • Do I get real money with my Star Rewards?
  • Do players earn Star Rewards even if they had not placed their bets?
  • Can I earn Star Rewards by betting on any LottoStar game?
  • Are there any exclusions to what I can earn my Star Rewards on?
  • Is there a fee to be in the program?
  • Where can I find the Terms and Conditions for Star Rewards?
  • What qualifies a player for the Star Rewards?
  • Why should I sign up for promotional emails from LottoStar’s Star Rewards?
  • What are the themes used on LottoStar?
  • How do I change my theme preference on LottoStar?
  • Why should I change my theme preference?
  • Can I be able to change back to my preferred theme?

You can also browse the categories below to find what you are looking for



Need some help with how this all works? find the answer here!



LottoStar's Slotteries offers the perfect blend of lotteries and slot games where each spin of the reels leads to exciting surprises and instant rewards.

  1. What are Slotteries?

    LottoStar's Slotteries merge the thrill of spinning reels with our renowned Lotteries, creating a feeling of exhilaration like no other in online betting.

    Your World of Live Games re-invented the wheel to exclusively bring you the following famous games as slots – Africa Millions, Gold Rush Millions, Euro Millions Deluxe, Royal Macao, Mega Sena Plus, Oz Express and Rapid SuperEna.

    Amazing features such as Free Games, Scatters, Wilds and the ultimate SlotPot await you – spin the reels now.

  2. How much can I win on Slotteries?

    The maximum payout on our Slotteries is R10 Million.

  3. When can I place bets on LottoStar’s Slotteries?

    Our Slotteries are available 24 hours a day, 7 days a week.

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