Frequently Asked Questions

Frequently Asked Questions

How can we help you?

  • Betting on LottoStar
  • Reel Rush
  • Live Games
  • Lotteries
  • Quick Games
  • Winning
  • Bonuses
  • Account Management
  • Player Protection
  • Payment
  • Technical
  • Mobile and Tablet
  • Star Rewards
  • Theme Preferences
  • What is LottoStar?
  • Is online betting legal?
  • Can I win on LottoStar?
  • How can I pay for my bets?
  • How do I bet on LottoStar?
  • What are the cut-off times for bets?
  • How much has LottoStar paid out?
  • Is LottoStar legal?
  • LottoStar Corporate Social Responsibility (CSR)
  • Is it legal to play online?
  • Contact LottoStar
  • LottoStar hours
  • Register on LottoStar
  • Deposit on LottoStar
  • What are Reel Rush Games?
  • What times do the Reel Rush games draw?
  • How much can I win on the Reel Rush Games?
  • What’s the minimum bet amount on Reel Rush Games?
  • What’s the maximum bet amount on Reel Rush Games?
  • All Games
  • Evolution Lobby
  • First Person Lobby
  • Ezugi Lobby
  • What are Lotteries?
  • What are Quick Games?
  • How do I know if I won on Lottostar?
  • Do winnings get taxed?
  • How can I withdraw my money on LottoStar?
  • What is a deposit bonus?
  • What is a bet x get y promotion?
  • What is the difference between a voucher, promo credits, and freebies?
  • How do I delete my LottoStar account?
  • What are Play Credits?
  • What are the benefits of Play Credits?
  • Help! I've forgotten my password!
  • How do I withdraw my winnings?
  • How do I update my password?
  • How do I change my email address?
  • Why was my account suspended?
  • I think I may have a gambling problem?
  • What payment methods does LottoStar accept?
  • Are my banking details secure on LottoStar?
  • What are LottoStar's refund and cancellation policies?
  • How do I make a deposit?
  • Can I deposit with a voucher on LottoStar?
  • How to purchase a LottoStar Voucher using Nedbank’s Money App, Online Banking and Avo
  • Why has my transaction failed?
  • Why have I not received my bet slips?
  • Can I place bets on my phone/tablet?
  • How do I earn and claim my Star Rewards?
  • How do I activate my Star Rewards?
  • Will my Star Rewards expire?
  • Is there a limit to how many Star Rewards I can activate at any given time?
  • Where can I see how many Star Rewards I have?
  • When do I receive my Star Rewards?
  • Do I get to withdraw my Star Rewards?
  • Do I get real money with my Star Rewards?
  • Do players earn Star Rewards even if they had not placed their bets?
  • Can I earn Star Rewards by betting on any LottoStar game?
  • Are there any exclusions to what I can earn my Star Rewards on?
  • Is there a fee to be in the program?
  • Where can I find the Terms and Conditions for Star Rewards?
  • What qualifies a player for the Star Rewards?
  • Why should I sign up for promotional emails from LottoStar’s Star Rewards?
  • What are the themes used on LottoStar?
  • How do I change my theme preference on LottoStar?
  • Why should I change my theme preference?
  • Can I be able to change back to my preferred theme?

You can also browse the categories below to find what you are looking for



Need some help with how this all works? find the answer here!


Betting on LottoStar

  1. What is LottoStar?

    LottoStar is a licensed fixed-odds betting company where our players have the opportunity to bet on an amazing array of games and win massive payouts here in South Africa. We are an online betting company, meaning that players get to enjoy their betting experience on their desktops or mobiles, in the leisure of their own homes. We have paid out over R271 Billion in winnings and continue to do so daily. We also give back to communities and charity initiatives through our Corporate Social Responsibility (CSR) programme.

  2. Can I win on LottoStar?

    Of course - LottoStar has approximately 400 000 daily winners!

  3. How can I pay for my bets?

    A player must make a deposit into their LottoStar wallet and then use their Play Credits to pay for bets placed. You can purchase Play Credits on the Deposit page. We offer a variety of payment methods for Credit/Debit cards, EFT, Direct Deposit and alternative payment methods. Details of this can be found on our Payment Options page.

  4. How do I bet on LottoStar?

    Betting on LottoStar is super easy, all you need to do is Register an account, deposit funds into your LottoStar account, predict your lucky numbers on the game of your choice and place your bets. A more detailed guide can be found on our How to Bet page.

  5. What are the cut-off times for bets?

    Bets can be placed right up until the cut-off time, which is subject to T&C's.

  6. How much has LottoStar paid out?

    Take a look at the Recent Winners tab on the right-hand side of the LottoStar website for the most up-to-date payments. As of 04 March 2024: over R271 Billion has been paid out.

  7. LottoStar Corporate Social Responsibility (CSR)

    LottoStar takes great pride in its Corporate Social Responsibility initiatives and loves to share and update our players on this, take a look.

  8. Contact LottoStar

    LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777.

  9. LottoStar hours

    LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777. Operating hours are Monday to Sunday, 24 hours a day.

  10. Register on LottoStar

    Go to the registration page and complete your details to register an account.

  11. Deposit on LottoStar

    - Select the 'Deposit' tab on the top right-hand corner of your screen on desktop or from the burger menu on mobile.
    - Select your preferred payment method
    - Select the amount you would like to deposit
    - Agree to the Terms and Conditions
    - Click “Deposit”

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