Frequently Asked Questions
How can we help you?
- Betting on LottoStar
- Reel Rush
- Live Casino Games
- Lotteries
- Slotteries
- Quick Games
- Winning
- Bonuses
- Withdrawing Your Winnings on LottoStar
- Account Management
- Player Protection
- Payment
- Technical
- Mobile and Tablet
- Star Rewards
- Theme Preferences
- 100% Habanero Deposit Bonus
- Who does LottoStar sponsor?
- Responsible Betting
- What is LottoStar?
- Is online betting legal?
- Can I win on LottoStar?
- How can I pay for my bets?
- How do I bet on LottoStar?
- What are the cut-off times for bets?
- How much has LottoStar paid out?
- Is LottoStar legal?
- LottoStar Corporate Social Responsibility (CSR)
- Is it legal to play online?
- Contact LottoStar
- LottoStar hours
- Register on LottoStar
- Deposit on LottoStar
- Which bank does LottoStar use?
- Can I trust LottoStar?
- Does LottoStar pay real money?
- Is LottoStar a South African company?
- What are Reel Rush Games?
- What times do the Reel Rush games draw?
- How much can I win on the Reel Rush Games?
- What’s the minimum bet amount on Reel Rush Slot Games?
- What’s the maximum bet amount on Reel Rush Games?
- All Games
- Evolution Lobby
- First Person Lobby
- Ezugi Lobby
- Which lottery games can I bet on?
- What lotteries does LottoStar offer?
- What are Slotteries?
- How much can I win on Slotteries?
- When can I place bets on LottoStar’s Slotteries?
- What are Quick Games?
- ScratchCards
- Habanero Table Games
- How do I know if I won on Lottostar?
- Do winnings get taxed?
- How can I withdraw my money on LottoStar?
- Does LottoStar offer bonuses?
- What is a deposit bonus?
- What is the difference between promo credits, freebies and free money?
- Security Reminder
- How can I withdraw my money on LottoStar?
- What is the minimum amount I can withdraw on LottoStar?
- What documents do I need to withdraw?
- Why do I need to resubmit my documents for FICA?
- When will I get my withdrawal?
- When will I receive my withdrawal PIN?
- How do I delete my LottoStar account?
- What are Play Credits?
- What are the benefits of Play Credits?
- Help! I've forgotten my password!
- How do I withdraw my winnings?
- How do I update my password?
- How do I change my email address?
- Why was my account suspended?
- I think I may have a betting problem
- What payment methods does LottoStar accept?
- Are my banking details secure on LottoStar?
- What are LottoStar's refund and cancellation policies?
- How do I make a deposit?
- Can I deposit with a voucher on LottoStar?
- How to purchase a LottoStar Voucher using Nedbank’s Money App, Online Banking and Avo
- My deposit is not reflecting in my account. What should I do?
- Why has my transaction failed?
- How do I add games to my favourites?
- Can I place bets on my phone/tablet?
- How do I earn and claim my Star Rewards?
- How do I activate my Star Rewards?
- Will my Star Rewards expire?
- Is there a limit to how many Star Rewards I can activate at any given time?
- Where can I see how many Star Rewards I have?
- When do I receive my Star Rewards?
- Do I get to withdraw my Star Rewards?
- Do I get real money with my Star Rewards?
- Do players earn Star Rewards even if they had not placed their bets?
- Can I earn Star Rewards by betting on any LottoStar game?
- Are there any exclusions to what I can earn my Star Rewards on?
- Is there a fee to be in the program?
- Where can I find the Terms and Conditions for Star Rewards?
- What qualifies a player for the Star Rewards?
- Why should I sign up for promotional emails from LottoStar’s Star Rewards?
- Which rewards program gives real money in South Africa?
- What are the themes used on LottoStar?
- How do I change my theme preference on LottoStar?
- Why should I change my theme preference?
- Can I be able to change back to my preferred theme?
- How do I qualify for the 100% Habanero Deposit Bonus?
- Can I claim the bonus as an existing player?
- Which games count toward the bonus?
- What happens if I request a withdrawal before finishing the playthrough?
- What does “30x playthrough” mean?
- I accepted the offer. What happens next?
- What if I didn’t accept the bonus in time?
- What if I decline the bonus?
- What does it mean when my bonus is "active"?
- Where can I check my bonus status?
- I think I may have a betting problem?
- What is a Cooling-Off Period?
- How long can I set my Cooling-Off Period for?
- Can I cancel or change my Cooling-Off Period once it starts?
- Will I lose my Play Credits or account information?
- How do I set up a Cooling-Off Period?
- What is Self-Exclusion?
- How do I Self-Exclude?
- Can I shorten or cancel my Self-Exclusion period?
- What happens to my account during Self-Exclusion?
- Will I be contacted during my Self-Exclusion?
- What happens after my Self-Exclusion period ends?
- What is a Self-Assessment Quiz?
You can also browse the categories below to find what you are looking for
Categories
Need some help with how this all works? find the answer here!
Categories
Need some help with how this all works? find the answer here!
- Betting on LottoStar
- Reel Rush
- Live Casino Games
- Lotteries
- Slotteries
- Quick Games
- Winning
- Bonuses
- Withdrawing Your Winnings on LottoStar
- Account Management
- Player Protection
- Payment
- Technical
- Mobile and Tablet
- Star Rewards
- Theme Preferences
- 100% Habanero Deposit Bonus
- Who does LottoStar sponsor?
- Responsible Betting
Betting on LottoStar
- What is LottoStar?
LottoStar is a licensed fixed-odds betting company where our players can bet on an amazing array of games and stand a chance to win massive payouts in South Africa. We are an online betting company, meaning players enjoy their betting experience on their desktops or mobiles in their homes. We have paid out over R433 Billion in winnings and continue to do so daily. We also give back to communities and charity initiatives through our Corporate Social Responsibility (CSR) programme.
- Is online betting legal?
Online gambling with regards to casino games is illegal except for sports betting/fixed-odds betting sites that are legal in South Africa, there are many operators that have been issued a bookmakers license from any province in South Africa. We operate as an online fixed-odds betting company. We are approved and licensed in South Africa. LottoStar is operated by Lottostar (Pty) Ltd Reg no. 2007/011071/07 (Licence Number 9-2-1-09467). Licensed and regulated by the Mpumalanga Economic Regulator, if you wish you can confirm this with the Mpumalanga Economic Regulator please call 013 750-8000.
- Can I win on LottoStar?
Of course - LottoStar has approximately 400 000 daily winners!
- How can I pay for my bets?
A player must make a deposit into their LottoStar wallet and then use their Play Credits to pay for bets placed. You can purchase Play Credits on the Deposit page. We offer a variety of payment methods for Credit/Debit cards, EFT, Direct Deposit and alternative payment methods. Details of this can be found on our Payment Options page.
- How do I bet on LottoStar?
Betting on LottoStar is super easy, all you need to do is:
- Register an account.
- Deposit funds into your LottoStar account,
- Place your bets on any of our exciting games.
Visit our How to Bet page for more details.
- What are the cut-off times for bets?
There are no fixed cut-off times for placing bets. You can place your bet until the game or draw closes. Cut-off times may be different for each game, so please check the T&C's or visit the game page for more details.
- How much has LottoStar paid out?
Click on the hamburger menu located at the top left of your screen to see LottoStar's Recent Winners and stay updated. As of 25 July 2025: over R433 Billion in winnings have been paid out.
- Is LottoStar legal?
Absolutely. LottoStar holds a Bookmakers’ Licence issued by the Mpumalanga Economic Regulator in South Africa. LottoStar is operated by LottoStar (Pty) Ltd Reg no. 2007/011071/07 (Licence Number 9-2-1-09467). If you wish to confirm this with the Mpumalanga Economic Regulator, please call 013 750-8000.
- Is it legal to play online?
Online gambling with regards to casino games is illegal, however sports betting/fixed-odds betting sites are legal in South Africa, operators are issued with a Bookmakers License from any province in South Africa. LottoStar holds a Bookmakers’ licence issued by the Mpumalanga Economic Regulator and operate as an online fixed-odds betting company. To confirm this with the Mpumalanga Economic Regulator please call 013 750-8000.
- Contact LottoStar
LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777.
- LottoStar hours
LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777. Operating hours are Monday to Sunday, 24 hours a day.
- Register on LottoStar
Go to the registration page and complete your details to register an account.
- Deposit on LottoStar
- Select the 'Deposit' tab on the top right-hand corner of your screen on desktop or from the burger menu on mobile.
- Select your preferred payment method
- Select the amount you would like to deposit
- Agree to the Terms and Conditions
- Click “Deposit” - Which bank does LottoStar use?
LottoStar’s primary bank account is First National Bank.
- Can I trust LottoStar?
Yes, we’re 100% legal and licensed by the Mpumalanga Economic Regulator.
- Does LottoStar pay real money?
LottoStar pays real money in a form of Play Credits. Players also get a chance to earn real money back with our Star Rewards.
- Is LottoStar a South African company?
Yes, LottoStar is a fully legal South African online betting company, offering fixed-odds betting on a wide range of thrilling games.