Frequently Asked Questions | FAQs | Lottostar.co.za
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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can we help you?

  • Betting on LottoStar
  • World Lotteries
  • Euro Lotteries
  • Oz Lotteries
  • Kino
  • Reel Rush
  • ScratchCards
  • Instant Play
  • Flash Games
  • Live Games
  • Winning
  • Bonuses
  • Account Management
  • Player Protection
  • Payment
  • Technical
  • Mobile and Tablet
  • LottoStar Review?
  • What is LottoStar?
  • Is online betting legal?
  • Can I win on LottoStar?
  • How can I pay for my bets?
  • How do I bet on LottoStar?
  • What are the cut-off times for bets?
  • Why do the total payouts on LottoStar differ to the jackpots of the international games?
  • How much has LottoStar paid out?
  • What lotteries draw today?
  • Is LottoStar legal?
  • LottoStar Corporate Social Responsibility (CSR)
  • Is it legal to play online?
  • Contact LottoStar
  • LottoStar hours
  • Register on LottoStar
  • Deposit on LottoStar
  • Africa Millions
  • Gold Rush Millions
  • Mega Millions
  • USA Powerball
  • Spanish Daily
  • UK Lottery Plus
  • EuroMillions
  • EuroJackpot
  • SuperEnalotto
  • Oz Monday
  • Oz Lotto
  • Oz Powerball
  • Oz Wednesday
  • Oz Saturday
  • Set for Life
  • What is Kino?
  • What time does Kino draw?
  • How much can I win on Kino?
  • What is the minimum bet amount on the Kino?
  • What is the maximum bet amount on the Kino?
  • What are Reel Rush Games?
  • What times do the Reel Rush games draw?
  • How much can I win on the Reel Rush Games?
  • What’s the minimum bet amount on Reel Rush Games?
  • What’s the maximum bet amount on Reel Rush Games?
  • What are ScratchCards?
  • What time does ScratchCards draw?
  • How much can I win on ScratchCards?
  • What is the minimum bet amount on the ScratchCards?
  • What is the maximum bet amount on the ScratchCards?
  • What are Instant Play games?
  • What times does the Instant Play games draw?
  • How much can I win on Instant Play?
  • What’s the minimum bet amount on Instant Play games?
  • What’s the maximum bet amount on the Instant Play games?
  • What are Flash Games?
  • What times do the Flash Games draw?
  • How much can I win on Flash Games?
  • What’s the minimum bet amount on Flash Games?
  • What’s the maximum bet amount on the Flash Games?
  • What are Live Games?
  • What time do the Live Games draw?
  • How much can I win on the Live Games?
  • What is the minimum bet amount on the Live Games?
  • What is the maximum bet amount on the Live Games?
  • How do I know if I won on Lottostar?
  • Do winnings get taxed?
  • How can I withdraw my money on LottoStar?
  • What is a Double Jackpot?
  • What is a deposit bonus?
  • What is a bet x get y promotion?
  • What is the difference between a voucher, promo credits, and freebies?
  • How do I delete my LottoStar account?
  • What are Play Credits?
  • What are the benefits of Play Credits?
  • Help! I've forgotten my password!
  • How do I withdraw my winnings?
  • How do I update my password?
  • How do I change my email address?
  • Why was my account suspended?
  • I think I may have a gambling problem?
  • What payment methods does LottoStar accept?
  • Are my banking details secure on LottoStar?
  • What are LottoStar's refund and cancellation policies?
  • How do I make a deposit?
  • Can I deposit with a voucher on LottoStar?
  • How to purchase a LottoStar Voucher using Nedbank’s Money App, Online Banking and Avo
  • Why has my transaction failed?
  • Why have I not received my bet slips?
  • Can I place bets on my phone/tablet?

You can also browse the categories below to find what you are looking for

Betting on LottoStar

  1. LottoStar Review?

    LottoStar holds a Bookmakers license allowing us to bring you the world’s biggest international lotteries. As a licensed fixed-odds betting company, our players have the opportunity to bet on international lotteries and to win massive payouts here in South Africa. We are an online betting company, meaning that players get to enjoy their betting experience on their desktops or mobiles, in the leisure of their own homes. We have paid out over R32 billion in winnings and continue to do so daily. We also give back to communities and charity initiatives through our Corporate Social Responsibility (CSR) programme.

  2. What is LottoStar?

    LottoStar is a licensed fixed-odds betting company. As a player, you have the opportunity to place a bet on the outcome of the world’s biggest international lotteries and the chance to win never before seen payouts in South Africa. LottoStar is licensed and regulated by the Mpumalanga Economic Regulator.

  4. Can I win on LottoStar?

    Of course - LottoStar has approximately 400 000 daily winners! Predict the lucky numbers in your chosen lottery and you will walk away with the jackpot!

  5. How can I pay for my bets?

    A player must make a deposit into their LottoStar wallet, and then use their Play Credits to pay for bets placed. You can purchase Play Credits on the Deposit page. We offer a variety of payment methods for Credit/Debit cards, EFT, Direct Deposit and alternative payment methods. Details of this can be found on our Payment Options page.

  6. How do I bet on LottoStar?

    Betting on LottoStar is super easy, all you need to do is Register an account, deposit funds into your LottoStar account, predict your lucky numbers on the game of your choice and place your bets. A more detailed guide can be found on our How to Bet page.

  7. What are the cut-off times for bets?

    Bets can be placed right up until the cut-off time, which is exactly one hour before the official draw, subject to T&C's.

  8. Why do the total payouts on LottoStar differ to the jackpots of the international games?

    By betting on LottoStar, you are not participating in the official international lottery, you are placing a fixed-odds bet on the outcome or result of a lottery with a licensed bookmaker. As a licensed Bookmaker, LottoStar determines the payouts and paytables of each game, which means we can offer never before seen payouts in South Africa.

  9. How much has LottoStar paid out?

    Take a look at the Recent Winners tab on the right-hand side of the LottoStar website for the most up to date payments. As of 26 July 2021: R32 billion has been paid out.

  10. What lotteries draw today?
    Days of the weekMTWTHFSS
    Days of the week: Africa MillionsM: T: W: XTH: F: S: S: X
    Days of the week: UK LotteryM: T: W: TH: F: S: XS: 
    Days of the week: OZ MondayM: XT: W: TH: F: S: S: 
    Days of the week: SuperEnalottoM: T: XW: TH: XF: S: XS: 
    Days of the week: EuroMillionsM: T: XW: TH: F: XS: S: 
    Days of the week: Spanish DailyM: XT: XW: XTH: XF: XS: XS: 
    Days of the week: EuroJackpotM: T: W: TH: F: XS: S: 
    Days of the week: Gold Rush MillionsM: XT: XW: XTH: XF: XS: XS: X
    Days of the week: Set For LifeM: XT: XW: XTH: XF: XS: XS: X
    Days of the week: Oz PowerballM: T: W: TH: XF: S: S: 
    Days of the week: Oz LottoM: T: XW: TH: F: S: S: 
    Days of the week: Oz WednesdayM: T: W: XTH: F: S: S: 
    Days of the week: Oz SaturdayM: T: W: TH: F: S: XS: 
    Days of the week: USA PowerballM: T: W: TH: XF: S: S: X
    Days of the week: Mega MillionsM: T: XW: TH: F: XS: S: 
    Days of the week: LobolaM: XT: XW: XTH: XF: XS: XS: X
    Days of the week: KINOM: XT: XW: XTH: XF: XS: XS: X
  12. LottoStar Corporate Social Responsibility (CSR)

    LottoStar takes great pride in its Corporate Social Responsibility initiatives and loves to share and update our players on this, take a look.

  14. Contact LottoStar

    LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777.

  15. LottoStar hours

    LottoStar’s Call Centre heroes are available to assist you on LiveChat, email support@lottostar.co.za or call 086 026 7777. Operating hours are Monday to Sunday, 24 hours a day.

  16. Register on LottoStar

    Go to the registration page and complete your details to register an account.

  17. Deposit on LottoStar

    - Select the 'Deposit' tab on the top right-hand corner of your screen on desktop or from the burger menu on mobile.
    - Select your preferred payment method
    - Select the amount you would like to deposit
    - Agree to the Terms and Conditions
    - Click “Deposit”