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Frequently Asked Questions

Betting on LottoStar

How do I bet on LottoStar?

Betting on LottoStar is super easy, all you need to do is Register an account, deposit funds into your LottoStar account, predict your lucky numbers on the game of your choice and place your bets. A more detailed guide can be found on our How to Play page.

How can I pay for my bets?

A player must make a deposit into their LottoStar wallet, and then use their play credits to pay for bets placed. You can purchase play credits on the Deposit page. We offer a variety of payment methods for Credit/Debit cards, EFT, Direct Deposit and alternative payment methods. Details of this can be found on our Payment Options page.

What are the cut-off times for bets?

Bets can be placed right up until the cut-off time, which is exactly one hour before the official draw, subject to T&C's.

Why do the total payouts on LottoStar differ to the jackpots of the international games?

By betting on LottoStar, you are not participating in the official international lottery, you are placing a fixed-odds bet on the outcome or result of a lottery with a licensed bookmaker. As a licensed Bookmaker, LottoStar determines the payouts and paytables of each game, which means we can offer never before seen payouts in South Africa.

How do I register and bet with USSD?

To register and bet with USSD, DIAL *120*7711# and follow the prompts.

Sports Betting

What sporting events are available to bet on?

Currently we offer Soccer, Rugby, Tennis and Formula 1. However, we keep updating and adding new events to the list on a regular basis. Please view full T&C’s for detailed information.

Bet Percentage Slider, what is this?

The Slider is located on multiple pick Sporting events pages and is used to adjust the bet price and payout amount on a scale from 1% to 100%.

Betting options available?

Players have a choice of selecting 1 of 2 betting options: Quick Pick or Individual Selection (i.e.: manually selecting the preferred betting outcome/s). The Quick Pick feature may be used instead. Clicking this option automatically generates a random quick pick of possible bet outcomes.

Placing a Bet?

Simply select the Sports event you would like to participate in. Place your bet, adjust your Bet Percentage Slider and click on the ‘Place Bet’ button to confirm your bet.

Soccer

What is Soccer 3-Way?
3-Way allows a player to bet on the following outcomes: Team 1 to win, Draw and/ or Team 2 to win for all matches in the event. The 3-Way event consists of the following categories, Singles, Pick 2, Pick 3, Pick 4, Pick 5, Pick 10 and Pick 15. Players have an option to participate in all categories. For example: The number in Pick 3 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

What is Soccer - Correct Score?
Correct Score allows a player to predict the number of goals each team will score for all matches in the event (i.e.: Final score). The Correct Score event consists of the following categories, Pick 2, Pick 3, Pick 4, Pick 5, Pick 10 and Pick 15. Players have an option to participate in either all categories. For example: The number in Pick 3 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

Rugby

What is Rugby 3-Way?
3-Way allows a player to bet on the following outcomes: Team 1 to win, Draw and/ or Team 2 to win for all matches in the event. The 3-Way event consists of the following categories, Singles, Pick 4, Pick 5 and Pick 7. Players have an option to participate in either one or both categories. For example: The number in Pick 5 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

Tennis

What is Tennis 2-Way?
2-Way allows a player to bet on the following outcomes: Contestant 1 to win or Contestant 2 to win for all matches in the event. The 2-Way event consists of the following categories, Singles, Pick 5 and Pick 10. For example: The number in Pick 10 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

What is Tennis – Correct Score 1st Set?
Correct Score 1st Set allows a player to predict the final score for the 1st set of the match only, for all matches in the event. The Correct Score 1st Set event consists of one category, Pick 3. For example: The number in Pick 3 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

What is Tennis – Correct Score Best of 3 (Women)?
Correct Score Best of 3 allows a player to predict the final score of the match for all matches in the event. The Correct Score 1st Set event consists of one category, Pick 5. For example: The number in Pick 5 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

What is Tennis – Correct Score Best of 5 (Men)?
Correct Score Best of 5 allows a player to predict the final score of the match, for all matches in the event. The Correct Score Best of 5 event consists of one category, Pick 5. For example: The number in Pick 5 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

Formula 1

What is Formula 1 (2-Way)?
2-Way allows a player to bet on the following outcomes: Driver 1 to win and/ or Driver 2 to win (Head to Head) for all matches in the event. For example: The number in Pick 5 refers to the amount of matches you need to predict the outcome for. You need to predict all outcomes of events correctly to win the payout amount.

Basketball

What is Basketball 2-Way?
In the game of Basketball, ties are somewhat rare. This is due to the high-scoring nature of the game. If the score results in a tie at the end of the game, the rules provide that as many extra periods as necessary will be played until one side has a higher score. For this reason, we offer 2-Way betting for Basketball.

2-Way betting means there are two possible outcomes and a player is required to predict the right one. For example: Team 1 to win and/or Team 2 to win. These 2-Way events consist of two categories: Pick 5 and Pick 10.

What is Basketball 2-Way (Pick 5)?
Pick 5 refers to the number of matches within an event. To win the payout amount, the outcome for all 5 matches must be selected correctly.

What is Basketball 2-Way (Pick 10)?
Pick 10 refers to the number of matches within an event. To win the payout amount, the outcome for all 10 matches must be selected correctly.

Game FAQ

Major Lotteries

LottoStar offers you the opportunity to bet on the results of a number of the most famous lottery games in the world, such as the USA Powerball, EuroMillions, Oz Lotto, SuperEnaLotto, Mega Millions, and Africa Millions. All major lottery games take place at different times, so please take a look at their individual game pages before placing a bet. To find a specific game’s play page, please click on your chosen game on the LottoStar Homepage.

Kino

There are four KINO games you can bet on, namely: KINO 15, KINO 14, KINO 12, and KINO 10. KINO draws take place EVERY 5 minutes, EVERY day, and you could win up to a total guaranteed payout of R9,000,000 by betting on our KINO games.

Instant Play Games

Our Instant Play games result every 2 seconds, and gives you the opportunity to win up to R10,000,000. These games result from the ZamLottery, and do not use betslips or emails, instead, money will be deducted directly from players’ credits once they click on “Bet.” Players may select between 1 (one) and 100 (one hundred) auto bet draws. The stake is determined by whether a Player boosts their bet and is deducted directly from a Player’s play credits.

Win a Dream

LottoStar’s Win a Dream games afford players the chance to win a number of unique prizes along with cash, such as bikes, cars and a dream holiday. For example, the Ferrari game has a max payout of R6.5 million. If you win the total payout, your account will be loaded with the R6.5 million. If the Ferrari you choose is R3 million, then we will give you the car and R3.5 Million in cash.

Therefore, you have the option of getting the prize and the cash, or just the cash, on these Win a Dream games.

Kwikies

Kwikies consist of 9 games and are drawn every 2 seconds. All games offer a top tier payout of R1.5 MILLION. To win the maximum payout, you are required to match the 3 numbers in all 3 sets.

We offer different price increments, and you get a discount when you purchase over 50 bets at a time.

Royal Suite Games

Betting on the Royal Suite games gives players the chance to WIN HUGE payouts up to a whopping R200 000, all while enjoying this interactive and visual representation of Poker and Roulette. The Royal Draw and The Royal Draw Hotshots games offer player the opportunity to bet on games that are a visual representation of Poker, while The Royal Spin and The Royal Spin Hotshot games offer a visual representation of Roulette.

Zama Games

Stand to win instant payouts over R8 MILLION in our exciting Zama Games!

Look forward to a variety of specially selected games such as: Kingo 12, Kingo 15, Lobola, Lunchtime and Teatime. Bets on all Zama Games can be placed either manually or by utilizing the Quick Pick feature.

Please note: Draw results are made available to you shortly after each draw.

Kingo 12
Predict 12 lucky numbers between the numbers 1 to 80, and stand to win instant payouts between R150,000.00 up to R750,000.00 every 5 minutes, every single day. Choose from: R1, R3 or R5 bets.

Kingo 15
Betting on the Kingo 15 game gives you the opportunity to win up to R1 MILLION in guaranteed payouts, every 5 minutes. Predict 15 lucky numbers between the numbers 1 to 80, followed by your preferred bet amount - R1, R3 or R5 bets are accepted.

Lobola
To play the Lobola game, predict your 9 lucky numbers between numbers 1 to 80 and stand to win instant payouts up to R225,000.00. Before submitting your selection, choose your preferred bet amount: R1, R3 or R5 bets can be selected. Draws take place every 5 minutes.

Lunchtime
Take part in the following Lunchtime games: Pick 1, Pick 2, Pick 3, Pick 4, Pick 5 and Pick 6, for a chance to win incredible payouts between R750,000.00 all the way up to R2.5 MILLION, daily! Start by predicting your lucky number/s between the numbers 1 to 49, followed by your preferred bet amount of R3, R5 or R10 bets.

Teatime
Stand a chance to win massive daily payouts of up to R2.5 MILLION by participating in the following Teatime games: Pick 1, Pick 2, Pick 3, Pick 4, Pick 5 and Pick 6. In each draw, predict your lucky number/s between the numbers 1 to 49 and select your preferred bet amount: R3, R5 or R10 bets.

Winning

Do winnings get taxed?

Current South African legislation states that a professional gambler must pay taxes on any income from gambling. Non-professional gamblers, do not have to declare or pay withholding tax on winnings because the income is considered a hobby and a fortuitous income.

How do I convert my winnings into play credits?

To convert any of your unclaimed winnings into Play Credits, use this link: https://lottostar.co.za/accounts/ then click on CLAIM WINNINGS and follow prompts.

Bonuses

What is a Double Jackpot?

A Double Jackpot Bonus is when the top tier payout of the particular lottery chosen will be doubled, you will have the opportunity to bet the same amount but will stand to win double the normal top tier amount should you predict all the numbers correctly.

What is a deposit bonus?

A deposit bonus works on an earn as you bet basis. You are awarded a % bonus that is applied to your account once you accept the promotion and make a deposit. If you deposit R1000 at a deposit bonus of 10% you are entitled to R100 in promotional credits. You must place a bet or bets up to the value of the amount deposited in order to receive the full R100. The earned funds will be awarded to you as promo credits.

What is a bet x get y promotion?

This is a promotion whereby if you place a particular bet you are awarded a free bet on a particular game, as per the offer. For example: bet 1 get 1 free on a game means that, when you place a bet on the specified game that is part of the promotion, you will receive a free bet as a voucher.

What is the difference between a voucher, promo credits, and freebies?

Vouchers: A Free Bet that gets allocated to a player if they participate in a Bet X get Y promotion. Vouchers are game specific and can only be spent once a player has a R0,00 play credit balance. Vouchers expire after 30 days and cannot be withdrawn.

Promo Credits: A form of free credit that a player gets when they participate in a Deposit Bonus. This can be used on any game. Promo credits can only be spent once a player has a R0,00 play credit and no available vouchers for the chosen game. Promo Credits expire after 30 days and cannot be withdrawn.

Freebies: Freebies are earned through a Bet X get Y promotion. Freebies are game specific and can be used immediately. Freebies expire after 30 days and cannot be withdrawn.

Account Management

What are Play Credits?

Funds deposited into your account are converted to Play Credits, these credits can be used to place your bets. Your Play Credit balance is always available for you to withdraw.

What are the benefits of Play Credits?

Play credits are a quick and easy way to keep funds in your account and avoid the payment process each time you place a bet.

Help! I've forgotten my password!

We all forget things from time to time. Luckily you can easily reset your password by selecting the "Forgotten your password?" option from the login screen. You will be required to enter your registered email address, to which instructions on how to reset your password will be sent. Follow the link provided, and create your new password. Simple as that!

How do I withdraw my winnings?

You can only withdraw play credits. If you have unclaimed winnings, you must convert these to play credits and then withdraw via FNB eWallet, ABSA Cashsend, or EFT. All withdrawals over R25 000 and those requested at LottoStar’s discretion will be required to submit FICA documentation and subsequently, have these approved. Withdrawals are processed Monday to Friday and exclude Public Holidays.

How do I update my password?

To update your password, please select "My Account" from the dashboard, at the top right of the screen. Under the accounts tab, select change "Update Password". Enter your new password, and click submit. Remember to use your new password the next time you log in.

How do I change my email address?

To change your email address, please select "My Account" from the dashboard, at the top right of the screen. Under the accounts tab, select "Update Email". Enter your new email address, and click submit. Remember to use your new email address the next time you log in.

Why was my account suspended?

It's likely that your account was suspended because we were unable to validate the ID number you entered during registration; or we detected suspicious or fraudulent activity on your account. Please check your email to see if we’ve notified you as to why, or contact our call centre to find out.

Player Protection

I think I may have a gambling problem?

Should you feel that you may have a gambling problem, please view the responsible gambling page which can be found here: https://lottostar.co.za/responsible-gambling/ for more information.

Payment

What are LottoStar's refund and cancellation policies?

Please view our terms and conditions for more information on LottoStar's refund and cancellation policies.

How do I make a deposit?

Simply head over to the deposit page where you can choose the amount you would like to deposit. Choose from our list of deposit options, such as: EFT, Credit Card, Direct Deposit, and more.

Are my payment details secure?

Your payment details are absolutely safe. We protect your data from access of third parties by using the latest encoders comparable to international banking safety standards. We work to protect the security of your information during all transmissions by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

Technical

Why has my transaction failed?

In the event of an error from our server, please wait a few minutes before resubmitting your order while our technicians correct the problem. Should you still experience problems, please contact support for assistance.

Why have I not received my bet slips?

Upon paying for your bets placed, you will automatically be emailed your bet slips. Should you not receive these via email, please confirm your email address is correct. You can resend your bet slips in your account history page. If you're still not receiving your bet slips, please contact support. Please note that all 2 second games do not send bet slips.

Mobile and Tablet

Can I place bets on my phone/tablet?

Yes you can! LottoStar uses a responsive design. When entering the site, the layout will change according to which device you are using to view the site. With LottoStar you can bet anywhere, anytime!