At LottoStar, we believe that betting should only be a form of entertainment. We have taken the step to support our players in a way no one else has – we are proud to be the first betting platform to offer access to professional counselling services.

We want our players to bet responsibly and not break the bank.

Sometimes players can feel overwhelmed. Whether it’s chasing losses, betting out of emotional distress – recognising the signs is important. That’s where our team of qualified, independent counsellors come in.

They offer FREE professional advice and promise:

• Confidentiality
• 24/7 support
• Experience in betting issues

Your World of Live Games is committed to walking alongside you.

Self-Assessment Quiz
If you are unsure about your relationship with betting, we encourage you to take our quick Self-Assessment Quiz. A simple way to check in with yourself. It’s quick, confidential and a great starting point for creating better betting habits.
Take the quiz here!

Cooling-Off
The Cooling Off option allows you to take a break from betting for a duration of your choice – whether it's a day, a week or longer. The choice is yours. During this time, you won't be able to access or reactivate your account. Once the selected period ends, your account will be automatically reactivated.
Cooling Off

Self-Exclusion
Self-exclusion allows you to deactivate your LottoStar account for a minimum of 6 months. During this period, you will not be able to place any bets and you will not receive marketing material from LottoStar – giving you the time and space to regain control.

What happens if you self-exclude?

• Your account will immediately be blocked for at least 6 months. 
• Your account cannot be reopened during this time.
• After the period ends, you’ll need to submit a request to reactivate your account, including a report from a registered psychologist or upliftment confirming you’re ready to resume betting responsibly.

If you're ready to take this step, we’re here to guide you through the process. Self-Exclude here. 

How to Get Help
If you feel like something’s changed in your relationship with betting, reaching out is the strongest step you can take.

• Toll-free helpline: 0800233 780
• Email: betresponsibly@lottostar.co.za

Being the first in the industry to offer professional counselling is our way of creating a balanced betting environment and LottoStar is here to support you.

For further assistance reach out to our support team at 0860 267 777 or via our LiveChat option.